Acd And Ivr Diagram . inbound contact outbound acd contacted assisted ivr acd queue call routing automatic distribution agents queues talkdesk phone calls based into routed specific know criteria defined incoming pre
Call flow for Avaya AES Integration Pega from docs.pega.com
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[DIAGRAM] Acd And Ivr Diagram ivr acd center contact use call acd ivr talkdesk scenario typical automatic distribution benefits know
[DIAGRAM] Acd And Ivr Diagram inbound contact outbound acd contacted assisted ivr acd queue call routing automatic distribution agents queues talkdesk phone calls based into routed specific know criteria defined incoming pre
